Error: No active account found with the given credentials

Problem

I can't log in to my account because I encounter the No active account found with the given credentials error.

Possible reasons

This issue may occur due to entering incorrect credentials when trying to log in.

Solution

Here are several steps that can help you resolve most common login issues.

1

Check the credentials

Make sure that you enter the correct credentials.

2

Check the keyboard layout

Ensure your keyboard layout matches your usual settings, especially if special characters are involved.

3

Check CapsLock

Check if the CapsLock key is active, as it may alter the input.

4

Clear browser cache and cookies

Sometimes, cached data can interfere with the login process. Clear your browser's cache and cookies and try again.

For Google Chrome:

1. Click the three dots in the upper-right corner and select Settings.

2. Go to Privacy and security and click Clear browsing data.

3. Choose Cookies and other site data and Cached images and files, then click Clear data.

For Mozilla Firefox:

1. Click the three lines in the upper-right corner and select Settings.

2. Go to Privacy & Security and scroll to Cookies and site data.

3. Click Clear data, select both options, and confirm.

5

Account lockout

After multiple failed login attempts, your account may be locked. Wait for about a minute to be able to try again.

6

Reset password

If none of the above worked, click the Forgot password link to reset it.

If the problem persists, contact the Support Team for further assistance.