Important announcement: API v3 launch! Review the changes and update your integrations by Dec 1, 2025 before old API shutdown
API guide v3
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Release notes
  • Welcome to Coinsbuy docs
  • Get started
    • Sign up and sign in
    • Explore the Web interface
    • Create a wallet
    • Configure security settings and access permissions
    • Set up integrations
    • Use Helpdesk to get assistance
  • User guide
    • Wallet management
      • Wallets
      • Transfers
      • Deposits
      • Payouts
      • Events
      • Callbacks
    • Custody
      • Wallets
      • Requests
      • History
    • Staking
      • TRX staking
    • Rates
    • Swaps
      • Wallets
      • Swap
      • History
  • How-tos
    • Manage your profile and system
      • How to sign up
      • How to change your password
      • How to enable 2FA
      • How to whitelist IP addresses
      • How to access the API
      • How to enable additional AML check
    • Manage your wallets
      • How to create a wallet
      • How to grant access to your wallet
      • How to manage user roles
      • How to restrict access to your wallet
      • How to generate a report on wallet balances
      • How to set withdrawal thresholds
    • Manage your assets
      • How to create a deposit
      • How to create a payout
      • How to create a bank withdrawal
      • How to create an internal transfer
      • How to select the optimal blockchain fee
      • How to speed up your payout by changing the blockchain fee
      • How to whitelist a payout address
      • How to swap funds
      • How to top up or withdraw funds from your Custody wallet
  • API guide
    • API overview
    • Authentication
    • Wallet methods
    • Transfer methods
    • Deposit methods
    • Payout methods
    • Currency methods
    • Rate methods
  • API guide v2 [DEPRECATED]
    • API overview
    • Authentication
    • Wallet methods
    • Transfer methods
    • Deposit methods
    • Payout methods
    • Currency methods
    • Rate methods
  • References
    • Key terms
    • User roles
    • Transfer types
    • Currency codes
    • Block explorer list
    • Address types
    • Useful links
  • Troubleshooting
    • Error: No active account found with the given credentials
    • Error: Invalid 2FA code
    • Error: You IP is not whitelisted
    • Unresolved deposits
    • Missing deposits
    • Canceled transfers
    • Unconfirmed transfers
  • Release notes
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Use Helpdesk to get assistance

Click Helpdesk in the main menu to access our Support Team platform where you can get help via online chat or report any issues related to the Coinsbuy operation.

We provide multi-lingual support, you can find the working hours of corresponding teams in the right part of the Helpdesk page.

For our longtime users: You'll see an additional section in the Helpdesk menu where you can access your tickets history.

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Last updated 7 months ago

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