# Use Helpdesk to get assistance

Click **Helpdesk** in the main menu to access our Support Team platform where you can get help via online chat or report any issues related to the Coinsbuy operation.

We provide multi-lingual support, you can find the working hours of corresponding teams in the right part of the **Helpdesk** page.

**For our longtime users:** You'll see an additional section in the **Helpdesk** menu where you can access your tickets history.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.coinsbuy.com/get-started/use-helpdesk-to-get-assistance.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.